Jammu & Kashmir Bank / J&k Bank — authentication problem through e-kyc mode

When i applied for pan card after choosing e-kyc mode of authentication i successfully submitted the fee and when at final stage of authentication otp was send to the registered email and phone number of aadhar i got otp sucessfully but it showed the fallowing message...

Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.

While as i got this mail dear shakoor ahmad bhat,

Your aadhaar number xxxx xxxx 5479 was used successfully to carry out e-kyc authentication using "otp" on 10/11/2017 at 21:56:41 hrs at a device deployed by "nsdl e-governance infra ltd".
Response code: 5a95a2f8d79b4db0a621a024fa50ad0b
Now i want to know that is my kyc verification sucessful or not???
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Nov 06, 2017
Firdous Ashiq's response
Kindly block the card
Complaint comments 

Comments

Sir,
I am Firdous Ashiq, having Account No. [protected] at branch High Court Jammu. Today at about 1930 hrs someone has stolen my purse, which includes ATM of your bank issued in my favour, at opp gurudwara sees gunj, old Delhi. Kindly block the card immediately. In this regard I had also lodged an FIR at police Station City Kotwali.

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    Jammu & Kashmir Bank / J&K Bank Phone
    +91 19 4248 1953 [ATM Helpdesk]
    +91 19 4248 1999 [Customer Care]
    +91 19 4248 1936 [ATM Helpdesk]
    Jammu & Kashmir Bank / J&K Bank Address
    Maulana Azad Road, Srinagar, Uttarakhand, India - 190001
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