Jammu & Kashmir Bank / J&k Bank — Complaint about not providing subsidy of my education loan

Address: Safapora ganderbal 191201

I Aamir nazir, applied for education loan in 2015.My education loan no is [protected].since from 2015 my subsidy was not provided till the date.i contacted with my bank branch but they are ready to help me in this matter.i also confirmed the reason from the bank and income certificate was not provided from my end and that is the main reason of this delay.I completed all my documents before applying for education loan but the concerned branch never asks me income certificate for my subsidy.itz totally a fault of bank branch safapora ganderbal.Now plz help me out this Thank you team.
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    Jammu & Kashmir Bank / J&K Bank Phone
    +91 19 4248 1953 [ATM Helpdesk]
    +91 19 4248 1999 [Customer Care]
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    Jammu & Kashmir Bank / J&K Bank Address
    Maulana Azad Road, Srinagar, Uttarakhand, India - 190001
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