PUBLIC INTEREST INFORMATION (PII)
The Jammu and Kashmir Bank is a success story of the state.
However, while the Bank has been moving from strength to strength, the staff behaviour at times leaves a lot to be desired. Many customers have a terrible experience with some of its staff, which means J&K Bank has not invested in building employee etiquettes. They are behaving as the Autonomous authority, misbehaviour, even manhandling is in practice at some places. No body is helping out the poor all the centre schemes are just on the paper almost nothing is launched till now. The bank staff are running the hawala gang at present.
Recently, while on my visit to a J&K Bank branch (PANCHAL UKHRAL) I witnessed a customer in conversation with an employee, who was Having deal with loan documents. The customer was enquiring about the delay in process of his loan application. Instead of settling the issue, the employ lost temper & created a scene. While watching such immature attitude of Bank employee, it put me in a great distress . How these employees are spoiling the credibility of their own institution.
However, the customer experiences with the Bank staffers cast a shadow on its brand image. If the customers are to be believed, The J&K Bank employees are rude, un-friendly and don’t have a helpful attitude.
I still remember that few months back a Facebook post of a senior journalist which was widely circulated, pointed to the ill-mannered Bank staff, The post read: “while we love J&K Bank as an institution, but there is a serious problem with its staff. They need classes on behaviour and mannerism, they must know that they are part of a company and customers or clients need to be treated in a dignified manner”.“Nasti Seath Kath Karen Chali ne, ”
In general how this issue is justifiable ... when they can’t respect the customer (AATTHI{GHARAK} DEVA BHAVO), How come we respect them
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