Jammu & Kashmir Bank / J&k Bank — Non payment of family pension despite lapse of 2 months

Address:

s k raina house no 1/2 sector 1 extension pamposh colony janipur jammu 180007

Dear Sir,
My uncle holder of PPO no JMU-8537-C was drawing pension from your rehari branch jammu under account number[protected] but unfortunately he expired and now her wife has to be paid family pension under account number [protected].in this connection all formalities were completed and letter of sanction was handed to your staff at Rehari branch NO being PNR-rev/JMU/8537C dated 30/10/2020.I am pained to write that rehari branch playing tricks and not crediting pension by one excuse or the other.I visited branch many times.sometimes they say that concerned employee is on leave.Sometimes they say software has not been loaded.My aunti is senior citizen and as per RBI, she is to be provided banking services at door step.Please look into the matter and advise me accordingly