Jammu & Kashmir Bank / J&k Bank — Refund not received

I've returned the Sony headphones of rate Rs. 1974 on 26/Nov./2020 to Amazon. They said refund will be transferred to my account till 29 Nov.
But there's no refund transferred to my account. Amazon customer care said that they've transferred the money and given me a reference number and told me to contact the bank and give them this ref. Number. When I contacted the bank, they said that we have nothing to do with the ref. number and refund is completely Amazon's responsibility.
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    Jammu & Kashmir Bank / J&K Bank Phone
    +91 19 4248 1953 [ATM Helpdesk]
    +91 19 4248 1999 [Customer Care]
    +91 19 4248 1936 [ATM Helpdesk]
    Jammu & Kashmir Bank / J&K Bank Address
    Maulana Azad Road, Srinagar, Uttarakhand, India - 190001
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