Jeevansathi Internet Services — Premium account deleted without consent or notification

singlasahil14

Jul 13, 2021

Address:

Noida

My eAdvantage profile XSTY3941 (paid for 6 months) was active until July 2nd. They removed my profile suddenly without informing me or my consent. Before that, they had asked me to provide them documents for verifying my identity which I had provided.

When I called the customer support, their answer was "since you created multiple profiles, we have deleted your profile and the paid amount cannot be refunded"

Firstly, I was completely unaware that I should not create multiple profiles.

Here are my questions to Jeevansathi:
1. If I was creating multiple profile, were they waiting that I pay some amount and then they will delete his profile?
2. When someone is not allowed to create multiple profiles, why the system allows them to do so? By simply matching the date, time and place of birth they could have figured out that the new profile is a duplicate.
3. If the system allows, then the agent who calls me and asks me to buy a paid subscription, doesn't he/she check if i have one profile or two?
4. If they don't check and simply ask us to buy a paid profile, how is it the customer's fault?
5. I had bought an unlimited subscription for my paid profile. If someone buys that subscription and is not happy with that service, is it not unfair to force him/her to delete the profile with unlimited subscription to create a new one.

More importantly, I saw cases similar to mine where jeevansathi had refunded the money later. Here is one example: https://www.consumercomplaints.in jeevansathi-internet-services-profile-deleted-without-my-consent-c2449717

On email and phone they told me refund is not allowed.
In short, I feel cheated by Jeevansathi for the unfair treatment.

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Jeevansathi Internet Services customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2021

Jeevansathi Internet Services Customer Care's response Dear Member,

Your profile has been deleted by our Quality Assurance team, basis the quality checks done at their end. We have found multiple profiles created and deleted with your number.

Please understand that we need to have stringent checks in place to make our users’ partner search a safe and hassle-free experience. Also, it is clearly mentioned in "Terms o[censored]se" point number 17 & 41 that multiple profiles are not allowed and company has the rights to take action/delete such profiles.

Jeevansathi.com reserves the right to verify the authenticity of profile and reserves the right to investigate and take appropriate action without limitation at its sole discretion against any member who violates the on-line services and terminating the Membership of such violators without prior intimation who utilize thus website in any manner which brings into disrepute or impairs the interests and functioning of JeevanSathi.com.

Jeevansathi.com may, in its sole discretion, terminate such Membership and forfeit the advance without a refund.

For more information, we request you to kindly drop us the email on [protected]@jeevansathi.com.

Thanks and Regards,
Jeevansathi Customer Service

Jul 16, 2021

Updated by singlasahil14 Your stringent checks seem to apply only after the customer has paid for the account. When you call a customer to buy a paid account, don't your staff members check whether the profile is duplicate or not?

Also, why ask for verification documents if you were going to delete the profile anyway?

Moreover, here is one case (same as mine) where you had provided refund:

https://www.consumercomplaints.in jeevansathi-internet-services-profile-deleted-without-my-consent-c2449717

Please be warned that I am in the process of filing a complaint in the consumer court if refund is not provided for the same.

Jul 27, 2021

Updated by singlasahil14 Hello Jeevansathi customer service,
Your company has the right to delete duplicate profiles (as per point #17 and #41). But does your company also have the right to not provide refund when you are denying service to a customer after he has made the payment? Please answer.

Aug 01, 2021

Updated by singlasahil14 Hello Jeevansathi customer service,
Do you intend to provide an answer? Here is one case where your company refunded money. And this case was exactly like mine. I had provided all the verification documents.

https://www.consumercomplaints.in jeevansathi-internet-services-profile-deleted-without-my-consent-c2449717