Jeeves Consumer Services — Claim rejected after 30- days without repair - Policy Id: CPFK[protected] | Claim ID: CLCPB[protected] | Claim cancelled

Have raised this complaint on 2nd Aug and during my past one month i have raised called multiple times to check the status however no one told that this is not covered and infact i was being told that if we will not be able to repair product within 30 days you will be getting a refund of the product as we have a 30 days repair guarantee.

Now suddenly after 30 days when its a time to honor the 30 days repair policy i am getting this mail that claim has been cancelled, I have taken full comprehensive policy which includes all kind of damages ( including accidental and liquids damages) so i am not sure why this is now after 30days suddenly not covered under the claim .

Is this due to now you have to pay back for not repairing my washing machine i am being given a base less excuse. If this was not covered under the policy why my claim has not been cancelled with in 5-7 days and today suddenly it is Enlighted that this is not covered.

can you pls look in to this or I will raise this to consumer forum since i have taken a policy and at time of honoring the policy i have been told that your claim is being rejected.