Jeeves Consumer Services — extended warranty issue is not getting resolved

Hashim Khalil Ahmad

from Chittur, Kerala

Address:

B-29, 104, Milliat nagar, Oshiwara, Andheri west, Mumbai City, Maharashtra, 400053

H team,

I have purchased a redmi note 5 mobile from flipkart along with jeeves extended warranty and accident damage plan. Now since 1 and half months my phone is not working, i have raised my issue with jeeves team on 19th feb 2020 and following there instructions, first they said within 3 business days someone from jeeves will pickup the device and my device will get repaired and handover to me within 10 business day from that, but it took 5 days to pickup the device. Then on 10th business day when i had called they were like device is ready but we have kept for qc so it will be delayed 2 more business day. Then i called after 2 days then they are like device part is not received they need 2 more business day then after 2 days they asked me device part not received give us 5 business day. I am fed up of calling and hearing the same thing again and again. One more thing whenever i am calling now they are keeping me on hold for 15 mins and after fed up i had to cut the call.

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Jeeves Consumer Services customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2020

Jeeves Consumer Services Customer Care's response Dear Customer,

Thanks for writing to Jeeves.

This is Sujetha from Jeeves Support. I will be assisting you in handling your issue for resolution.

We have gone through your mail regarding the issue.

Kindly Share us your registered mobile number / plan id / claim id.

Thanks & Regards,

Sujetha

Mar 31, 2020

Updated by Hashim Khalil Ahmad Hi Sujetha,

Thanks for your replay, As per your requirement I am sharing my plan id, Kindly check and revert

Pland Id: JPPOFFK250368

May 27, 2020

Updated by Hashim Khalil Ahmad Hi Sujetha,

Its now 3 month I am still awaiting for my device to get delivered to me. Can you please update me.

Thanks

Jun 11, 2020

Updated by Hashim Khalil Ahmad Hi Sujetha,

I am daily sending an email to Jeeves and asking about the status no one is responding, This is really very disappointing service from jeeves, No one is ready respond. Can anyone tel me whether I will get my cell phone back. Its almost 4 months I am following you. If you guys can't provide solution then why are you running the business. I have spoke to customer care 3 weeks ago, He was like device is ready to dispatch, But when I will get back my device no one has any idea. Can you please let me know.