Booked yesterday kjsypu around 11 am. Tried to cancel online today within 24 hr period. No cancellation option. Tried to call call center - got through after 15 min wait, but got disconnected 3 or 4 times.net time spent - about 2 hours. Finally got through and now rep says for cancellation refund will be rs 1800 or so from rs 25000 paid. That's unbelievable. Why? Because i upgraded, i could not cancel online because i upgraded, and they will not return upgrade charges anyway. Incentive to never upgrade. And of course, go back to traveling indigo. Thank you.
Was this information helpful?
No (0)
Yes (0)
Mar 28, 2019
Complaint marked as Resolved
Jet Airways customer support has been notified about the posted complaint.
Verified Support
Feb 25, 2019
Jet Airways Customer Care's response Dear Mr. Nishith,
Thank you for your communication above
We regret the delay in replying to you. We understand that your ticket had been reissued and Mrs. Nishith has travelled.
I hope she had a pleasant journey.
For any assistance in future, please get in our touch with our 24 x 7 dedicated contact centre on 39893333 or toll free number[protected].
If you have any issue we could look into we request you to kindly share with us the same.
Yours sincerely,
Sheryl Dsouza
Jet Airways (India) Ltd
3rd Floor A Wing l Kaledonia-HDIL l Andheri Sahar Road l Andheri – East l
Mumbai – 400069
[protected]@jetairways.com l www.jetairways.com
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment