Jet Airways — Denial / delay of redemption services of air miles.

Address:	Indore, Madhya Pradesh, 452001
Website:	JETAIRWAYS.COM

1. [protected]@jetairways.com
2. jet customer care online complaint form.
3. [protected]@jetairways.com
4. [protected]@jetprivilege.com

denial / delay of redemption services of air miles.
Please refer to following reference numbers issued vide your redemptions department –

a) [protected] JP Miles upgrade Membership No.[protected] Smt. Gangesh Kumari Kak for PNR No. FMNPUI e-ticket No.[protected] flight No. 9W7102 on 2nd May 2016 sent vide your JP Redemption email of 27th April 2016 (10:53 am) to our above email I.D.

b) [protected] JP Miles upgrade Membership No.[protected] Smt. Gangesh Kumari Kak for PNR EVONOY e-ticket No.[protected] flight No. 9W7103 on 4th May 2016 sent vide your JP Redemption email of 28th April 2016 (10:24 am) to our above email I.D.

In both cases JP Redemptions has stated that we shall have to wait for confirmation possible only 24 hours earlier to the flight.

This is unacceptable and against norms and against customer service for the under mentioned reasons :-

(i) Air Miles are earned by the Member as per your existing and prevalent policy. Their use for benefits available cannot be denied.

(ii) You are giving second rate treatment to Members who wish to avail of JP Miles by not confirming the grant of benefit as and when applied for and instead forcing the Member to wait for it at the end of queue. This is not Jet Privilege but Jet denial of Privilege.

(iii) The facility of redemption is available, and seats in the upgrade in that particular flight are available. There are no grounds to delay acceptance to the last minute. Kindly explain why you will not grant use of airmiles by the Member as and when asked for it and instead your redemptions will drag it out. Your staff involved in doing so were :-

Ms. Amarjeet on 28th April 2016.
Mr. Milan on 26th April 2016.

May I request for an immediate confirmation o[censored]pgrade as asked above and to kindly not display a deficiency in service in this manner.

Thanking you,

Mrs. Gangesh Kumari Kak