Jet Airways — Mismanaged & Given wrong information

Dear Sir or Madam, I am your Silver card member (membership #[protected] since couple of years and loyal member who only fly in jet airways... Its very annoying behaviour happen with me in redeemtion department as well as revenue department...On 13 or 14 April 2015 i have cancel 3 redeemtion ticket of my family members. I had been told by Amrita your redeemtion department or revenue department that with in 3 working day all my balance miles will be get credited & taxes will be credited but till anything didn't happen.. Their cancellation PNR was PLSPLC.Till yesterday i was in that impression only tht my miles have credited so i was trying to make new booking of my wife Mrs. Surabhi Jain for Raipur - Mumbai. After all mess Aakash from Redeemtion department made her PNR # SOEBWC and gave assurance that all miles will be get credited before 21:00hrs of 22th April 2015 and he told tht before 0:00hrs but nothing happen. Worst part is your redeemtion department supervisor Mr. Vizaak also promise me the same... Due to all this mess i had to buy new ticket for her which cost me 8055 INR and most important i waste 2 hrs talking time... And today after my arrival to bombay i m behind this work... Let me know wht compensation you offer me ... ?