I travelled from london through amsterdam, mumbai with my final destination being chennai with my two children for visiting family after a gap of six years. I arrived at mumbai on 9th august where i was informed that one of baggage had not made on the flight and will eventually be reunited in 48hours. This baggage had all of my children and my clothes. Since my arrival in chennai i have had to call the air lines everyday for over a week to enquire of my missing baggage, even making a trip to the local chennai office. The response from the staff both at the office and on the phone was the standard apathetic reply of “we are sorry for the inconvenience” and “apologise for the delay but please wait for another 24 hours” which till date has now been 10 days. The call to the air lines has cost me more than 200 gbp.
Every time i was assured by the person on the other end of the phone when called that they would call back to keep me updated, however this never happened instead we had to chase with all the airports including amsterdam as it appeared no attempts were being through jet airways staff to locate my baggage other than send an e-mail to amsterdam on the first day.
Thanks to jet airways our holiday has been ruined completely, having to rush off to buy clothes and toothbrushes for my children and i, instead of relaxing and enjoying the time with my family. Having to constantly phone the jet airways to find out about my baggage where i felt the attitude was more “yes sir, no sir, i don’t care sir”.
We had not endeavoured to book our journey through jet airways but through klm however due the two airlines collaboration ended up with jet airways. This is a lesson learnt will not be ever flying through jet airways ever again.
I have also been constantly asking for the claim form through emails sent however i m yet to receive this. Was this information helpful? |