Jet Airways — Missing baggage complaint

Address:

Mumbai City, Maharashtra, 400099

RE:'ReferenceID=[protected]' Complaint on Baggage Lost and Wrong information provided to us
P

PADMA
Wed 5/31/2017 2:54 PM
To:
[protected]@jetairways.com;
This is further to my email regarding lost baggage claim.

I am yet to get any confirmation regarding my missing baggage.

There is a lot of important documents and medicines kept in the baggage.

This has caused a lot of mental stress and anxiety. I need to have the airline responsible for the purposeful negligence of responsibility.

I am now left with no option but to take this up with the consumer court for help and monetary claim.

Regards

Padma Balasubramani
P

PADMA
Wed 5/31/2017 11:28 AM
To:
[protected]@jetairways.com;
Evernote
Dear Jet airways,

Looking forward to your reply for my query...


JET AIRWAYS (I) Ltd

Dear Sirs,

I wish to express my deep sense of dissatisfaction and disappointment on the way my family and I were subjected to hardship and trauma on our return journey from Amsterdam to India by your Airline staff and your Airline at our Boarding destination.

This was purely because of the lackadaisical way we were treated at Amsterdam by your staff and were largely responsible for a great holiday to become an absolute nightmare.

Mumbai Flight being overbooked

As explained my family members and I were scheduled to travel to Mumbai from Amsterdam on 29th May 2017. Flight Number 9W231/29 May.

When we were taking the boarding pass for Mumbai, we were asked to meet the Jet Airways official at the Airport. On meeting the official, we were informed that the flight is overbooked and we do not have a seat. When we brought it to their notice that we have confirmed tickets the said official very curtly replied that it is the policy of the Airways to over book and not allocate seats to everyone.

On repeated requests, we were given options to transit via Abudhabi with Ethiad, or use Jet Airways to Delhi. However before we could reach the Ethiad Airways counter we were told that all the seats were allotted. With no other alternatives to choose and for fear of being stranded in an unknown place we had no other option but to accept the Hobsons choice and fly to Delhi.

Our tickets were redone and boarding passes were issued for Delhi for all o[censored]s. We cleared the security and immigration and as instructed we proceeded for boarding the aircraft through Gate number G7. Having finally succeeded in getting our boarding cards we were much relieved not knowing the terrifying act that was to follow.

We got a voice notification over the airport PA System to meet the airline staff immediately. Totally caught unawares and not knowing the reason why we were asked to meet the airline staff, we rushed to the counter with great anxiety and stress. And to our utter dismay the staff informed us that seats were available the Mumbai flight.

We were shocked and surprised to hear this. The same staff who has said the flight was overbooked replied that it is the policy of the Airways to over book and not allocate seats to everyone even for confirmed tickets, told us that the seats were available.

By denying seats when it was available and pretending that the flight was overbooked, clearly shows that the Airline has cheated and treated us in the most unprofessional manner. In our eagerness to get back we endured the shock and accepted the seats on the Mumbai flight. With much relief we embarked on our journey back praying that all will be fine once we touch down at Mumbai.

BUT THAT WAS NOT TO BE.
Lost Baggage compliant
Our ordeal did not end at Mumbai airport. In fact, it started all over again. We were waiting to collect our baggage at Mumbai. After almost a 2 hour wait, and to our utter shock, we were informed that all our registered check-in baggage (4 baggage checked in at Amsterdam. Tag Number: 9W163841 / 9W163844 / 9W163860 / 9W163864) were lost in transit. We had registered our complaint with your Mumbai staff about this.

Nothing could have been worse than losing one’s personal belongings, my daughters expensive Camera, lots of memorabilia, clothes, gift articles and chocolates that were to be given to family, relatives, friends and colleagues.

Having experienced nothing but distress and unimaginable suffering what should have been a leisure holiday turned out to be the worst nightmare of our life I would want to know the solutions for the following queries – namely

when will I get my Lost baggage (if I get it at all) and reimburse me as per Lost Baggage rules (both as per weight and value of goods lost).

how is the airline going to compensate me for all the suffering and stress that I was subjected to for no fault of mine?

Looking forward to your immediate action and compensation in the interim and a mutually agreeable one for all the unwarranted trauma.

Kindly inform us at the earliest and the contact details of a responsible person in your organization who will be able to guide us and help us get on with our normal routine and overcome this nightmare.


Padma Balasubramani
D1 Lakshmi
179/104 Lloyds Road
Royapettah,
Chennai 600014
Tamil Nadu,
India