Jet Airways — money deducted twice in spite of two failed transaction

Address:

Lucknow, Uttar Pradesh, 226001

I booked a flight on 9th december through jet airways website. I used my debit card for the payment. The money being 2248/- per transaction. Two times the transaction failed. The money was deducted but the ticket was not recieved. My third transaction was complete and i recieved the ticket. It has been half a month. I have been calling innumerable number of customer care executive but nobody is bothering to take my request in action. Infact, the info provided by the executives is mis leading. Jet airways owes me 2248/- + 2248/-. I'm done with talking to people. I want my money back. This is heights o[censored]nprofessional from a company like this, assuring that i will get my refund within 7 working days, but its already been 15 days and i see no action, no response, no reply from your side. This is the last time i'm dropping a mail, otherwise i will be left with no option but to sue jet airways on the clause of not returning my money. I expect a reply to this mail, kindly do the needful.

Thank you for using your sbi debit card 606xx6205 for a purchase worth rs2248.0 on pos[protected] at travelcc txn#[protected].

Thank you for using your sbi debit card 606xx6205 for a purchase worth rs2248.0 on pos[protected] at travelcc txn#[protected].

Regards,

Esha singh
[protected]
Flight no. 9w 772 delhi to lucknow