Jet Airways — No Compensation for Flight Cancellation. No Responsible Senior management.

Address:

Mumbai City, Maharashtra, 452020

JetAirways cancelled their flight on 30th Dec from Dehradun to Delhi.
This cancellation ruined my whole vacation as I had to cancel my trip to Amritsar and also I had to travel to Delhi via Taxi which was a 9 hour journey with my family.
Before I started my journey to Delhi I got a call from Jet Airways Mumbai to inform me that flight got cancelled and there is no any further flight to Delhi on same day.
The reason told me was bad weather. I am unable to understand how can AirIndia flight operates in the same weather condition but not Jet Airways. Do Jet has low grade aircrafts or pilots are not trained enough to handle such situations.
I was on a call with one of the executive and I asked her to check with their manager to book a cab for me so that I can catch my next flight from Delhi to Indore at 6am in the morning on 31st Dec. I had to reschedule my travel to Indore from 1st Jan to 31st Dec just because of the cancellation of this flight. She said she will not be able to do this, I requested her to transfer this call to the senior manager so that I can have a word with him/her but she did not do this saying that she can not do it. After long argument of about 15-20 min. one of the shift in charge(Mr. Yohan) came on the call and same story was repeated for 30 more min. I also requested him that if he does not have the power to fulfil my request please inform his senior. He told me that none of the seniors are available at that time. Then he told me that all the seniors are in a meeting. I requested him to send a message to the senior that I am with my family and requesting for the cab booking, he said he can not do it this conversation went for another 30 min and a lady came over call named Ms. Zohra. Same story o[censored]navailability of flight went in for next 20 min. I asked her to share the number of the senior she reports to, so that I can make a request to him/her but she refused saying that she can not do it.
Being a Jet Platinum member I was treated like a person standing outside the window of a ticket counter where a new trainee was handling me. This is totally unacceptable.
At last I managed to get a cab to reach Delhi and finally I reached there at 12:30 am and checked in into the hotel. I can not help my family for a comfortable sleep for even couple of hours as we had to catch our flight at 6 am.
My wife and my kid thanked me for such a wonderful vacations they had with me of a long tired journey and skipping their trip to Golden Temple.
I would like Jet Airways to compensate me and my family for such behaviour and spoiling my vacations due to cancellation of the flight.
Though the loss I had, in terms of loosing all the joy of my vacations can not be measured or compared in any value but I want Jet Airways to pay a fair compensation against this.