[Resolved]  Jet Airways — non receipt of luggage

Address:New Delhi, Delhi
Website:jet airways

I had traveled from dubai to delhi on 31 dec 18-01 jan 19 (9w05470, e ticket 9w dxbhzl seq/132 slqzse seat no. 31a, b and c), and it was to my shock and dis-belief that at delhi airport, i was very casually informed by your ground staff that all my four pieces of luggage (Marked fragile) has not been transported and the same would be sent to my address in a day or two. I wonder what sense of responsibility does the people on duty discharge? The callous and in sensitiveness of your ground staff further baffles me, as i am a indian naval officer and my luggage consists of items which are very precious to me which i have purchased with my hard earned money. Plz ensure my luggage reaches my transit address-commander manoj kg, room no. 12, kota house, near shahjahan rd, upsc, man singh road area, new delhi 110011. My telephone numbers are [protected]/[protected]/[protected]. I have many commitments which have all been scuttled as i along with my family have been devoid of all the luggage. Kindly empathize with my situation and direct your staff to position my luggage at the address mentioned at the earliest opportunity. Thank you and regards.
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Feb 1, 2019
Complaint marked as Resolved 
Jet Airways customer support has been notified about the posted complaint.
Verified Support
Jan 01, 2019
Jet Airways Customer Care's response
Dear Sir/Madam

This has reference to your email below.

By a copy of this email, we are forwarding your communication to our Airport Services Team on their mail id [protected]@jetairways.com, who will liaise with you on the said issue and revert to you shortly.

May I assure you that you shall certainly hear from them and thank you for your understanding in the interim.

Dear MHB Team

Please assist and revert to guest with regard to his communication.

Sincerely,

Pradeep Hegde – Guest Relations

Jet Airways (India) Ltd. | Kaledonia, 3rd floor | Andheri - Sahar Road | Andheri Railway Station East | Mumbai 400 069 | India.
[protected]@jetairways.com| www.jetairways.com
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