Jet Airways — Redemption of Miles with Jet Airways

Address:

Mumbai City, Maharashtra

Jetairways claims that they have excellent programs with their partner airlines but in reality it is only related to making business and they conveniently ignore the customers convenience and facilities. I have more than 1 lakh points accumulated in my JP miles account and now I need to redeem them on a partner airline while travelling to Australia but Jetairways is not getting a seat for me. I have raised a request on 10th Jul post which sent several mails to their Jet privilege mail ID and must have spoken more than dozen times with their agents but no solution is arrived to. The best part of it is the agents are not authorised to transfer calls to their supervisors and managers neither they will give you an alternate number or `id to contact their superiors. I don't understand why these people are shying away from facing the customer.