Jet Airways — Refund pending from jet airways as they have cancelled the flight

We have booked one TICKET IN JET AIRLINES FLIGHT THROUGH VIA.COM FOR DATE 19 MAY, 2019 as per following vide reference FMNAF2ZAINT1I in my son name - VINIT SUNIL SHAH BOMBAY - NEWYORK-BOMBAY and we have heard that the flight is cancelled by the airline and under full refund will be paid to the customer. We have paid 62769/- to via.com and We have not received any refund till today from via.com or from jet airways . via.com says they have not received any refund from jet airways
Please do the needful and suggest what to do
Regards
VINIT SUNIL SHAH
+91 [protected]

Booking Reference Number

FMNAF2ZAINT1I
Airline Departing (Terminal) Arriving (Terminal) Journey duration / stops
JetAirways Mumbai Manchester Intl 10hrs 20mins. / 0 stop(s)
9W-130 May 19, 2019 2:30:00 AM May 19, 2019 8:20:00 AM

Passenger Name Type PNR E- Ticket No
Mr Vinit Sunil Shah Adult KUHZAL [protected]

Airline Departing (Terminal) Arriving (Terminal) Journey duration / stops
Virgin Atlantic Manchester Intl John F Kennedy Intl 8hrs 50mins. / 0 stop(s)
VS-127 May 19, 2019 1:50:00 PM May 19, 2019 4:40:00 PM
Virgin Atlantic John F Kennedy Intl Manchester Intl 5hrs 50mins. / 0 stop(s)
VS-128 May 29, 2019 7:25:00 PM May 30, 2019 7:15:00 AM

Passenger Name Type PNR E- Ticket No
Mr Vinit Sunil Shah Adult C797J6 [protected]

Airline Departing (Terminal) Arriving (Terminal) Journey duration / stops
JetAirways Manchester Intl Mumbai 9hrs 35mins. / 0 stop(s)
9W-129 May 30, 2019 9:50:00 AM May 30, 2019 11:55:00 PM

Passenger Name Type PNR E- Ticket No
Mr Vinit Sunil Shah Adult KUHZAL [protected]
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