Jet Airways — Regarding false commitment by company officials

Address:	313001
Website:	www.jetairways.com

Dear Sir/ Mam
I am Mohit Soni harassed by the Jet airways company officials. I booked the flight tickets with PNR no. EFKNXO from Delhi to Udaipur for dated 12 June 2016 ( revised schedule) on 26th December 2015 for four family members for enjoying the summer vacation but due to my grand father passed away on this January i decided to cancel the ticket so i called on jet airways call center no.[protected] on dated 24th February for the cancellation that time call center executive told me that cancellation charges applicable there which was 500 JP miles ( Points given by jet airways on purchasing by credit card) per passenger, that time i thought that i would postponed the date to avoid the cancellation charges so i didn't cancel my ticket. Now my conscious not allowed me to enjoy this summer vacations this year so i need to cancel the tickets i called on call center on dated 10/4/2016 for cancel the tickets the executive told me that cancellation charges had been revised from 1st April 2016 when i asked him that i have not intimated about it he said that company had sent an email to every ticket holder about it but i spoken him that i have not received any information about it but he argued the same than i requested him to connect with his senior officials than he connect me to his Supervisor Ms Komal Sharma, she said the same line that company sent the information about the revised charges than i requested to her that provide me the copy of sent mail she agreed and told me that within 24-48 hours they would provide me the copy of sent mail and when i asked if they would fail to send she replied and committed that if company fail to send the said mail they would applied the previous cancellation charges which was 500 JP miles per passenger, after 72 hrs on 13th April 2016 at 3.00 pm when i called the call center Mr. Ishan picked the call i told him about all the incidents he replied that system was down so call back after half an hour, after 1 hour at 3.53 pm i called back to call center Ms Nidhi picked the call i again elaborated the incident she kept me on hold for few minutes and replied the same that in case of cancel the tickets revised charges applicable and when i asked about the Komal sharma she said today she was on week=off i request her to talk her senior about the commitment by the Komal sharma she kept me on hold for some time and replied that wait for 24 hrs again for resolution i agreed and called today at 12.05 am Ms Tanya picked the call i again i elaborated the same incidents she replied that no resolution of my query and when i asked about the commitment she said today she was on Week-off i asked how it is possible that a employee is off twice in a week she said that they permitted two off in a week than i warned her to complain in a consumer forum if they failed to resolve my problem, she requested to hold me few minutes i agreed but after 5 minutes of hold the call was disconnected by her, after few minutes i call back on that no. Ms. Neha picked the call i again elaborated the same but she also refused my request and said no one can resolve my problem i asked her to talk with his senior she kept me on hold and after 10 minutes call was disconnected. All the incident happened with me shown the notorious attitude of company employees they doesn't care about the consumer's problem. I told them that i am in a roaming and staying in Bhopal for official purpose and talked with company more than 1 hr approximate but they didn't care about it. I requested you to kindly intervened in this matter and resolve my problem if i got the mail i could cancel my ticket before the revised charges but i didn't get the mail.