Hi i am writing regarding bad experience that i have received from your jet airways customer care team.
During the check in process on numerous occasions i tried checking in online prior to my flight however i was unsuccessful, i then contacted jet airways customer care to see if anyone could assist me in booking my seats. A lady went through the process and told me she will sort it for the 3 passengers travelling together.
mr yakub ibrahim patel who requires a wheelchair and extra legroom would be seated on 10D
Mrs halima patel would be seated 11f and my partner mr imran musa patel would be seated 11E so that we are all together.
I was unable to print my boarding passes online which was VERY FRUSTRATING!!!
However upon recieving at abu dhabi airport the boarding passes were printed with yakub patel who requires special assistance seated on 10F
Halima patel on 27 F and imran patel 27A.
I think that is very stupid as 2 passengers were on 1 booking and the other passenger required special assistance.
When i got on the jet airways flight a crew member names Farhan then guided us and sorted this matter with one of the passengers being seated with mr yakub patel. However i am still unhappy with the service as my partner was seated somewhere different.
I would like to mention Farhan and thank him for this as i did raise my voice and get angry however he managed to stay calm and assist me further.
Why did the lady confirm seats on the phone to me? And then to not have them seats is very unproffesional. This is the 2nd time i have used jet airways and seem to have the same service all the time. I would like further action to be taken. Was this information helpful? | 
Kannan
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