Bought 3 tickets from colombo, sri lanka to mumbai, in economy class. Went online to upgrade to business class after a few days. The whole reason for the upgrade was to use the business lounge since we were travelling all day and wanted to rest before the flight.
I went to check in at the colombo airport and was standing at the economy counter. Was surprised to find out my offer ($170.00 usd per ticket in addition to my price for the original ticket) was accepted. However i can not use the business lounge, i was told because of a certain type of economy ticket.
The whole reason for the upgrade was to use the business lounge since we were travelling all day and wanted to rest before the flight.
I told them that there was no reason for me to pay$500 usd for a 2 hr flight if i can not have access to the lounge and i would prefer to cancel the upgrade.
Sorry, we can grant you business class access and can not cancel the upgrade.
Horrible policy. Talked to the supervisor and the manager at the airport in colombo. Very sympathetic, ' but we can not do anything. That is the policy' Was this information helpful? |
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