Jetairways — missing baggage and clothes and shoes stolen from packed bag and things damaged by airlines jet airways

Address:	Mumbai City, Maharashtra
Website:	www.jetairways.com

Dear sir
My mother in law mrs swarn kaur was travelling from melbourne to singapore and singapore to delhi flight of jet airways on 19th nov. After getting down at delhi airport the baggage of mrs swarn kaur was missing and airlines people said this is common thing and keeps happening, the baggage was delivered at my place after 2 days and it was opened by airlines people and few things were stolen by them and few were damaged and used by the airlines, please find the list below the missing items from packed baggage, now jet airways is giving excuse that this is not their responsibility. Kindly help me

Damage item

Damaged item :
- idol of antique lord buddha missing from the frame,

Apart from this the list of missing items from the bag is mentioned below :

Few bills attached -

1) sweat top of my daughter - approx 32 aus dollar
2) sweat tshirt with hood (Myself)- approx 69 aus dollar
3) addidas track pant (Myself) - approx 75 aus dollar
4) puma shoes (Myself) - approx 109 aus dollar
5) ferrari red spray - approx 24.99 aus dollar
6) medicines were opened and crushed badly with a value of rs 2122/
7) show pieces and idol - approx 70 aus dollar

Few other small items which was opened from the packet tored and used and again kept in the packet.

:refer mail communication with jet airways till now and after 10 days they have said that that this is not their liability,
Dear sir / madam

Thanks for the early reply which took 10 days to investigate and come out with excuse of your negligence.

First of all how someone will pick anyone’s luggage and if the same is picked by another passenger in that case this is liability of airlines to call the passenger and inform about the mistake and collect the bag immediately than what was the reason it took 2 days to recover and deliver to my address.
I don’t have any habit of putting baseless claim of my missed items.

What is the assurance and proof you have that the things were damaged during transit from melbourne to singapore and singapore to delhi. How do u check without opening the bag and give assurance that the things were damaged in transit.

The lock was not that durable and i believe that it can be opened from some sharp material without key. It was well opened few clothes and shoes stolen from the bag by the airlines. Details of stolen things already mentioned in earlier mails. Few cosmetics used and kept inside. I have already seen could of pics and video how airlines people baggage team do thorough investigation of your packed baggage and than lock in the same manner.

The lock was opened in front of the delivery boy and even without inserting the key and it was just pulled and got opened. The articles which was lost and stolen by airlines was immediately reported to him and even mentioned on delivery challan.

This is the way how airlines are working now a days and doing unethical and malpractices.

Please let me know the status of my lost items and compensation of damage and lost items or i have take it legally and publish the same through media, social media and take it forward through national consumer commission.

Early response and action on lost and stolen and damaged items are highly appreciated.

Regards

Induprakash singh
Son in law of mrs swarn kaur

On 29 november 2018 at 9:27:25 pm ist, central baggage unit wrote:

"external email. Open with caution"

Dear mrs. Kaur,

We regret to note the inconvenience caused to you with regard to your checked in bag when you travelled by flight 9w17 dated november 19, 2018.

Mrs. Kaur, please note that the check in bag had arrived on the same flight, however your bag was erroneously picked up by another guest, for which our airport team tried contacting the guest but was unable to connect.

We have completed a detailed enquiry with the security and airport management teams at singapore and delhi airports, regrettably, the enquiries with the individual staff involved could not establish any irregularity in our operations, with the baggage handling or reported loss of article. Also as mentioned in your email, bag was handed over in locked condition. We hope you will appreciate, keeping in mind the circumstances and in the absence of any evidence, it will be difficult to apportion blame on any individual or assume the liability for this loss.

In the absence of any evidence, we trust you will appreciate our position and predicament to apportion blame to any individual. May we also assure you that if any of our staff found indulging in any unethical practice, serious disciplinary action is taken internally.

With regards to issue of the damaged contents, through our disclaimers we request all our guest to pack the contents to withstand the air travel. By air travel, we mean that the bag goes through the automated baggage handling system tunnels and manual handling while loading and unloading the bags in the aircraft. While the fragile tags keep our manual workforce on an alert to handle the bags with care, the fragile items are also required to be adequately packed and buffered, so that the fragile articles can bear the impact of automated baggage handling system and movement in the aircraft hold while take-off and landing.

With the above update we are not disregarding our responsibility but would like to inform you that airlines liability in such cases is limited.

We once again sincerely apologise for the inconvenience caused during your travel from singapore to mumbai and hope you understand this delay in reuniting the bag was beyond the control jet airways.

Kavya shetty

Manager - baggage services


Dear sir / madam

Gentle reminder!

Please refer to the pics of the show pieces and antique items which has been damaged completely during baggage handover.

Damage item

Damaged item :
- idol of antique lord buddha missing from the frame,

Apart from this the list of missing items from the bag is mentioned below :

Few bills attached -

1) sweat top of my daughter - approx 32 aus dollar
2) sweat tshirt with hood (Myself)- approx 69 aus dollar
3) addidas track pant (Myself) - approx 75 aus dollar
4) puma shoes (Myself) - approx 109 aus dollar
5) ferrari red spray - approx 24.99 aus dollar
6) medicines were opened and crushed badly with a value of rs 2122/
7) show pieces and idol - approx 70 aus dollar

Few other small items which was opened from the packet tored and used and again kept in the packet.

Thanks & regards
Induprakash singh
Tata consultancy services
1st floor, tower-2, okaya centre
Plot no. B-5, sector 62
Noida - 201309, uttar pradesh
India
Mobile no -[protected]
Mailto: induprakash. [protected]@tcs.com
Website: http://www.tcs.com
_
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Business solutions
Consulting
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From: induprakash singh/del/tcs
To: "jet airways mhb", [protected]@jetairways.com, [protected]@jetairways.com
Cc: secy. [protected]@nic.in, hm. [protected]@nic.in, amit. [protected]@jetairways.com, cp. [protected]@nic.in, dgoffice. [protected]@nic.in, [protected]@gov.in
Date: 11/27/2018 08:46 pm
Subject: re:'referenceid=[protected]' baggage loss in jetairways flight 9w 17 - singapore - new delhi on 19th nov of mrs swarn kaur

Dear sir / madam

I assume that 72 hours is over and there is no response and action from jet airways till now,

I would request mr amit agarwal (Ceo) to kindly intervene in this to bring this to closure, i have been writing so many mails but there is no proper response on this. Request your help and support on this,

Thanks & regards
Induprakash singh
Tata consultancy services
1st floor, tower-2, okaya centre
Plot no. B-5, sector 62
Noida - 201309, uttar pradesh
India
Mobile no -[protected]
Mailto: induprakash. [protected]@tcs.com
Website: http://www.tcs.com
_
Experience certainty. It services
Business solutions
Consulting
_

From: induprakash singh/del/tcs
To: "jet airways mhb"
Cc: "appellate authority", "nodal officer"
Date: 11/24/2018 03:54 pm
Subject: re:'referenceid=[protected]' baggage loss in jetairways flight 9w 17 - singapore - new delhi on 19th nov of mrs swarn kaur

Dear sartaj / jetairways team

Since so many days i can observe that only time is being buyin by jetairways without concrete action.

I am not interested in revert and unnecessary increase the trail mail. I need my articles which is being damaged and stolen from the bag.

Regards

On 24 november 2018 at 11:36:25 am ist, jet airways mhb wrote:
"external email. Open with caution"
Dear mr. Singh,

This is in reference to your e-mail dated november 23, 2018.

Please accept our sincere apologies without prejudice, for the inconvenience caused with regards to the damaged baggage and missing items from your checked-in baggage during your travel with jet airways.

With reference to your below mail, we have forwarded your query to the concerned airport for an update.

It will be our endeavor, to revert with our feedback, within next 72 hrs.

In the mean while your patience is highly appreciated.


Sincerely,

Sartaj ansari
Baggage services unit
Jet airways (I) ltd.


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