Jharkhand State Electricity Regulatory Commission [Jserc] — Sub: Requesting refund of my payment

Address:	East Singhbhum, Jharkhand, 831018
Website:	www.JBVNL.CO

Dear Sir,
I would like to bring to your kind attention that I had been online payment of Jharkhand Bijli Vitran Nigam Limited (www.JBVNL.CO) consumer no. SK5163 of Rs {(4179) +44.90Service Tax)} Rs 4223.90 (Four Thousand Two Hundred Twenty Three and Ninety Paisa Only) dated 25.02.17. Through Credit Card the transaction was not completed and not settled the bill. I received an error message instead that said: Your transaction failure. I have attempt 5 (Five) Times from HDFC Credit Card [protected] every time came this message. Recently, the Total Amount Debited Rs 21119.50 (Twenty One Thousand One Hundred Nineteen and Fifty Paisa Only). I am enclosing the Card Statement of Card No. [protected]. After 4 hours I have also try to payment the bill through Axis Bank Credit Card No. [protected]. I have attempt twice time Rs {(4179) +44.90Service Tax)} total Rs 8447.80 every time received the same message. Then I went to check my Credit Card View, I found the amount was debited on the same day to Jharkhand Bijli Vitran Nigam Limited. The Total Amount Debited Rs 21119.50 (Twenty One Thousand One Hundred Nineteen and Fifty Paisa Only). I am enclosing the Card Statement of HDFC Credit Card No. [protected] and Axis bank credit Card No[protected] total Rs 8447.80
Payment with HDFC Credit Card No [protected] total Rs 21119.50 and Axis Bank Credit Card No. [protected] total Rs 8447.80. Gross total Rs 29567.30

I have received the Electricity Bill this month Mention this bill one Amount Rs (417) is adjusted, and excess amount not mention in this bill

We have been waiting balance amount for the refund, but till date we have not got any response. It was a complete dissatisfaction for us. We have made the payment through HDFC Credit Card No[protected] & Axis Bank Credit Card No. [protected]. I would be very thankful to you if you could look into the matter as to why this delay has happened and provide our refund at the earliest.

Your promptness in this regard will be highly appreciated.

Yours sincerely,
Consumer No. SK5163