| Address: | Maruti Suzuki India Limited, Rajganj Police Station, Jalpaiguri, 735134 |
I have been using jio sim for the last two years, when i was in kolkata there was no network related problem. I was transferred last year to the fatapukur (Pin code-735134) in jalpaiguri district in west bengal state and since then the network problem was started. Although initially unable to complain about it under work pressure, i was forced to make the first complaint on 31st october ‘2018 with service request id-sr00000sa0e9. I was informed by jio, there is a network problem where i work and for this the jio network team is working and will be fixed very soon. If it is too long, the problem will be completely resolved in 120 days from the date of complaint.
I have called 3-4 times and complained (Appellate complaint number - sr00000z2246) about the network but every time jio gives assurance that, “within a few days the network will be working fine” but yet nothing is happening.
Today i have received an update about appellate complaint number - sr00000z2246 from jio, where the jio team has made a statement, there is nothing to be done for this problem now.
My question is, i have been reporting my problem for the last one year and why does jio say such things every time?
Please let me know team jio, where you say, you will give data at gb/s through jio fiber there byte per second speed is not your shame???
There are an estimated 100 to 120 jio users where i work, and everyone suffers like me. What are you doing to such people? Fun/joking/ jesting?
I have attached some snapshot, where you can see the network speed and how long it takes to finish a task.
If you can not solve this problem, then the money i recharge in the last one year should be returned to me.
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