[Resolved]  Jiomart — cheating (prepaid order updated as delivered but not delivered)

I placed an order for the first time and paid online. After the delivery date it started showing as delivered but is never delivered. Since then i'm only getting complaint numbers, and being asked to wait for 24 hours or 48 hours and then they keep on closing my complaints and do not refund my money. I feel mentally harassed by placing order with them. This is the 3rd day i've called them and there is no proper response except from apologies, technical faults, wait for 24 hours etc.