Comments
I am also in contact with your organization from last two years as patient and suffering a lot because of highly non-responsive help desk.
1. Need more than 2 days after repeated reminders just to confirm advance payment against requested monthly medicines.
2.front end executives are not feeling any responsibility for patients and their issues.
3. Some sound too much rude while conversation, seems like they are doing some kind of "ahsaan"on patients.
4. Sometimes not even able to recognize patient even after disclosing registered phone number.
5 no call backs at all if call gets disconnected while conversation with help line members/representatives.
6. Not willing to improve services even after repeated complaints. No call backs. No call arrangements. जब दिल करेगा तभी call करेंगें, किसीकी जरूरत से कोई मतलब नहीं।
7. Very costly helpline, that's too entirely useless. Feeling cheated from last few months.
Mukta Srivastava
Lucknow
1. Need more than 2 days after repeated reminders just to confirm advance payment against requested monthly medicines.
2.front end executives are not feeling any responsibility for patients and their issues.
3. Some sound too much rude while conversation, seems like they are doing some kind of "ahsaan"on patients.
4. Sometimes not even able to recognize patient even after disclosing registered phone number.
5 no call backs at all if call gets disconnected while conversation with help line members/representatives.
6. Not willing to improve services even after repeated complaints. No call backs. No call arrangements. जब दिल करेगा तभी call करेंगें, किसीकी जरूरत से कोई मतलब नहीं।
7. Very costly helpline, that's too entirely useless. Feeling cheated from last few months.
Mukta Srivastava
Lucknow
41%
Complaints
119
Pending
5
Resolved
47
+91 12 9404 0404
Plot No:3, DLF Industrial Area, 14th Milestone, Mathura Road, Faridabad, Haryana, India - 122001
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We sincerely apologize for the inconvenience caused.
Please message us your registered mobile number and our team will get back to you at the earliest.
Regards,
Team Jiva Ayurveda