Jiwaji University — Complaint Regarding Unprofessional Conduct and Lack of Response

I am writing to express my deep disappointment and frustration with the unprofessional conduct and lack of response I have encountered during my visit to the university campus to obtain my transcripts. I feel compelled to bring this matter to your attention in the hope of resolving the issue promptly.

During my visit in December 2022, I faced numerous challenges and encountered behavior that was both unethical and unacceptable. Initially, I was directed to various departments in a seemingly endless loop, as it became apparent that individuals were seeking bribes in exchange for expediting the process. However, I firmly expressed my inability and refusal to engage in such practices.

Eventually, after a lengthy and exhausting ordeal, I was provided with some documents and instructed to submit the required form. Despite adhering to the given instructions and submitting the form within the stipulated timeframe, I have not received any response or updates regarding the status of my request.

In an attempt to resolve this matter, I sent my brother to the university in April 2023 with the necessary receipts to collect the documents on my behalf. Unfortunately, he encountered uncooperative staff who refused to provide the documents without providing any valid reason or explanation.

This entire experience has been extremely disheartening and has caused significant inconvenience and distress. I believe it is crucial for the university administration to be aware of such misconduct and take appropriate action to rectify the situation.

Additionally, I urge the university to address the unprofessional behavior displayed by the staff and implement measures to prevent such incidents from recurring in the future.