Jntuk — payment issue

Address:

Ganapavaram,Mylavaram,Krishnaa, Krishna, Andhra Pradesh, 521230

I have paid original degree application fee in jntuk website online, it shows error in web page and money was debited, i asked sbi customer care they told money was sent to jntuk, but jntuk representative told they didn't receive fee till now my hall ticket number is 12761a0459 and the transaction number is[protected] please take some action against this.
Please as a reputed organization you shouldnt do this kindly resolve my issue.