Johnson Tiles — Digital tiles - payment for damaged and destroyed tiles not received

Address:	East Singhbhum, Jharkhand, 831005
Website:	consumer complaints

I have purchased 24x24, 52 b0x onyx snow 832sf johnson digital tiles from m/s ghrawal tiles, mango, jamshedpur.Its really heartening to note that each box contains minimum 2/3 distorted &damaged tiles.
This has brought notice to company resident, zonal &regional executives throgh mail and telephone several times since two month and resident representative mr abhinav tiwary is fully aware to this after intervention from regional office mr tiwary along with other representative visited our flat and confirmed that the tiles supplied to you are as per standard and convinced us that your mistry has put the tiles appropriately.He has seen the damaged tiles and also observed the distortion of some installed/fixed tiles.After discussion we finalize two issues and we both were agreed upon and this was communicated to higher ups through mail.
1-he advised us to dismantled all fixed tiles and send the same to the supplier and he will ensure the payment through his company.
2-he advised my mistry some technique to fixed and used the tiles and also which were not used, agreed to replace all damaged & distorted tiles by advising the supplier, which he had personally seen.
As we have spent money and fixed tiles, decide to go for option two and
Requested the supplier to send 15 box tiles for the job as all tiles have been used and informed mr abhinav that to complete the job we need tiles immediately . The supplier has refeused to send the tiles and told me to talk to jhonson fellow in this regard.I talked to even regional manager, but nothing happens. To get above mentioned tiles, i have to run fri=om one shop tom another and finally i get it from ranchi and transported it from ranchi shop.This was communicated to all concerns. I have paid rs 20000/ to my mistry without any job aswell as spend around 24 000 rs for tiles which was damaged and distorted
I am really shocked that even after repeated mail johnson customer care are still sleeping.