Joshi Hyundai Mohali — creta p... pb 65 ad 0111

Address:

Mohali, Punjab

While i was driving my hyundai creta which i bought just lessthan a year from now.. The clutch just went down and never came up while driving.. I was very lucky that i was safe as i was driving around 70 -80 limit. As i got my hyundai car to the service centre joshi hyundai mohali.. They said you use too much of your clutch while driving and so and so... I would like to mention that i had alto and its almost 12 years and it never gave any problem till now.. So as my creta is still under warranty of 3 years, they said we wonno repair untill you pay for it... Very dishearted to listen that... And its almost 4 days they haven't replied to my enquiry and when will i get my car back...
Now what should i do about that... Solve my problem or i would have to forced to go to take further step and complaint...