| Address: | oyalukkas India Limited, 16/3/497, Mini Bypass Road, Balavil Nagar, Ramamurthy Nagar, Nellore, Andhra Pradesh 524003 | | Website: | www.joyalukkas.in |
We spent around 3 to 4 hrs to exchange gold and silver. After final bill they come back and say take the melted gold and silver and they will not give newly purchased gold /silver.
Always pushing to purchase gold ornaments ( more wastage) and not gold bars( less wastage).As a customer we have right to chose or decide what is best for me. They cant melt all old ornaments and then say they will give it back. Absolutely no ethics and they think they can easily get away with such attitude.
They have not given bills for silver ornaments and say an approval is required and asking us to revisit their shop to collect the bills tomorrow. Without approval how can they even melt old ornaments, who gave the right to melt old ornaments?
We were deeply offended with such attitude/behavior/customer service and surely don't expect this from educated persons or company like Joyalukkas.
We expect our bills to be handed over with an apology verbally or writing for their unacceptable behavior. Was this information helpful? | 
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