Joyalukkas — rude behavior by counter sales people

Address:

Thiruvananthapuram, Kerala

I am a long standing customer of your company dating back to days of alukkas and then joyalukkas. I and my husband have joyalukkas golden reward cards we make purchases every year from your shops. Since we are based at trivandrum most of our purchases are from your outlet here in east fort. For long mr reghu (And his team) now transferred from here to your showroom at mg road, ernakulam gave excellent and courteous service and we had joined number of chitties regularly visiting the shop here to make saving scheme payments and frequent purchases. We were very happy with joyalukkas.
However all this changed with one visit of ours yesterday to your shop here in trivandrum.
On[protected] vide invoice no. Tvm/sad/ 1931) we had purchased 2 sets of ear rings for our 2 baby grand daughters for their birthdays to be given to them during our visit to their residences.. Along with this on the same day we has made another purchase. Due to our long association with joyalukkas and the implicit trust we have once we make the purchase we do not check weights, item etc at every stage of billing and delivery but just see that the item delivered to us is the same that we purchased, we were shown the two ear rings in the box and it looked ok. However we did not see under the box flap holding the studs to see if the screw was present there. This mistake of ours was glaringly and forcefully highlighted by your sales person here yesterday,
We visited your east fort shop at trivandrum yesterday and made 2 selections for purchase. We also showed one set of earring we had purchased on[protected]We were abroad and returned only last month) which we found on presenting to our grand daughter on her birthday that one stud screw was missing. Hence we brought it back with us. When we showed this to the shop boy attending to us he said would talk to his senior. When we met that person he seemed to imply that we are lying because such a thing can never happen due to several checks and we should have been more careful and checked at time of purchase. His tone and his body language upset and shamed me so much that i left without paying for the two selected items and decided to cut off my ties with joyalukkas. I am writing this only out of our regard for mr reghu and team who served us so well during his period here.
Regards,
Rema muralidhar