Joyalukkas — Staff

I had visited MG road Bangalore store to purchase diamond nose pins . The staff Sushmita was incompetent and was not interested in attending to us. We requested for a change of staff but it was told she is the diamond section incharge and she is experienced. On finalising 2 nose pins worth about 20000 we wanted to confirm if both were 22 carat . The staff confirmed yes it was 22carat. When we when to the billing counter we were told it’s 18 carat and they had rounded off the amount more than the actual bill amount. When compliant about this to assistant manager Shamzeer who said will call back the next day to resolve the complaint was rude . We did not buy the product. This has caused lot of inconvenience to us. We travelled about 2:30th so from Bangalore airport to the store to purchase. We have been shopping at this store for over 10 years now and this has been the pathetic experience. I need to escape this matter to the highest level. Rounding off the bill more is just but stealing money from customers.