Joyalukkas — Untrained person performing piercing resulted in physical damage

Address:

Madurai

Oct 2020 i went to pierce my nose, they as usual convinced and asked us to buy diamond nose ring even before I pierced. For piercing they did not give any instructions, One person who is not a gold smith but working staff came and pierced using gunshot method. He pierced close to the nose bone which I did not realize. Later after a month when i tried to change the nose pin it started bleeding so went to the shop there was one goldsmith he told this pin wont suit you and have to buy something bigger .After a heated argument they agreed to change the unused pin and we again paid extra 2k for the new one as it had some additional grams. Later after 3 months nose got infected it started bleeding, went to doctor he performed a small surgery and removed the nose pin. Doctor was unhappy saying the person who have pierced has messed with it badly .This incident costed me so much of pain physically and mentally .Why will a famous jeweler will have such a untrained staff and careless response when ever we went for a solution. I was a loyal customer of Joyalukkas once, never again in life seeing their pathetic customer service and negligence in attending to customer needs.