Jukaso Journeys — cancellation and refund my amount

Address:

Gurgaon, Sector 14, New Delhi, Delhi

I was offered 5 years membership with very high promises at the price of 85, 000, however within 2 or 3 days i realized that i can't avail any trips from there. As per contract i have submitted cancellation mail on mar 2018 (I got welcome call on 8th mar) since this cancellation request i did not avail any service even they offered the free coupon, i should get complete refund except admin fee. No action has been taken so far. Once i got one reply from the coy is " this is in reference to your mail, we sincerely apologies for inconvenience faced by you because of the same. We would like to inform you that we are unable to process your refund because o[censored]navoidable financial crisis in our company you will get your refund of date : 28.06.2019, but they crossed 2 year completely and not do anything it. Pl be credit my refund amount immediately it's my request to you.
My membership id is 121263.

This is my final decision and only for your record here is the reason (I will not change my decision now if you tell me you are fixing it)