[Resolved]  Jukaso Journeys — fraud programme benefits not provided

Address:Gurgaon, Haryana, 800023
Website:www.jukasojourneys.com

Membership ID - W0501051

I bought journeys by jukasso 25 year blue membership in Dec 2013. Offers given to me with membership included:-
1. 7 nights & 8 days after paying 4 months of EMI.
2. Rs 10000 Samsung voucher
After payment of 4 EMI when i called Jukasso for both above they told they will call back, send across email. I send emails & multiple reminders for weeks. Finally they told that Samsung voucher can not be provided & they will adjust it with EMI. In the mean time when i talked to DAE executive for 1 week complimentary holiday they told that they have never given such offer to any company so talk to jukasso how they are giving this offer in name of DAE.
I decided to stop paying EMI until i avail one complimentary holiday offered by jukasso in jukasso resort. However inspite of putting multiple mails & calls i could not complete the booking. Unfortunately i had paid 85, 000 by the time i realised jukasso is incapable of providing any of the services i paid for. I am proceeding with legal procedure against the firm & i am writing this to make sure no one gets trapped in this like me.
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Nov 8, 2017
Complaint marked as Resolved 
Jukaso Journeys customer support has been notified about the posted complaint.
Verified Support
Oct 06, 2017
Jukaso Journeys Customer Care's response
Dear Member,
Good Morning! We apologise for the inconvenience caused to you. We are always there to give the best of the services to you. Kindly provide your membership details and contact number on the below contact number and e-mail ID so as to help you and understand the issue better to resolve.
You can also reach us on below numbers and e-mail Ids
Toll Free No. :[protected]
E-mail Us On :
For General Queries: [protected]@jukasojourneys.com
For Reservations: [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.
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    Jukaso Journeys Phone
    +91 89 1305 0100 [Jukasotel]
    +91 54 2240 6667 [Varanasi]
    +41 338 221 543 [Hotel Gasthof Schonegg]
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    I.T. Composite Towers, Plot No. 1, I.D.C., Mehrauli Road, Gurgaon, Haryana, India - 122001
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