[Resolved]  Jukaso Journeys — Jukaso membership

Address:	Gurgaon, Haryana, 110074
Website:	www.jukasojourneys.com

This side Gaurav,
I have taken the membership on April'2015.
Ever time I m not sure where my booking is confirm or not.
1. When I book for dharamshala on the month of June'2015, they don't respond, whether the room is available or not.
2. When I book for puri on the month of July'2015. They respond we would let you in few days. But then also booking not confirm.
3. When I book for Gurgaon there home branch on the month of July'2016.
After several call and follow up they assure me in call that yes Sir your booking is confirm.
I asked an extra paid service during call and which was also assure me but that also was not been fulfilled.
They told me they would provide a suite room or luxury room.
First they provide normal room after complain and talking to Ms Payal khanna.
They shift to luxury room.
In this room there come a pungent smell.
In the corridor there always smell a cigarette smoke.
In room there is closed window. Which could not be open.
You would not provide any remote for AC so that you can control temperature.
They have told while taking membership that you would be provided welcome drink and complimentary breakfast free.
But that also not provided on first day.
After complaint they apologize and provide it from next day.
They also committed in booking that they would be giving 50% discount in food.
But when we order and all bill was on mrp.
After the complaint they settle it on 15% discount.
And last they told us that there resorts are 3 -star.
But it is in reality worst star.
For all these inconvenience they promise that they would provide a Mussoorie trip for 4 nights and 5 days free of cost.

If I m continue to write it is endless.

In conclusion it is worth to stay in footpath than to stay in Jukaso resort.

And would never suggest anyone to stay or take membership to my enemy too.