Comments
Dear Sir
My wife was contacted over phone by Jukaso Sales Team sometime in Septemeber 2015. By offering few goodies like Fully paid trip to Dubai, upgradation of free stay etc, we were trapped to sign and pay membership fee on 19 September 2015.
We were told that within one month we would receive the offers and kit from the company. But I did receive the kit only on 4 November 2015, that too after making many calls to the Sales agent as well as on the toll free number provided at your website. The kit only has a certificate stating that I am a member and a card to carry when I am visiting a property.
The offers and terms and condition etc were missing. We again contacted the Customer Care, which promised to resolve the matter within 72 hrs but of no avail.
I feel that there is absolutely no coordination among Sales, Marketing and Back office teams and I rather feel cheated, therefore, I request them to cancel the Membership and refund full amount paid by me, however no response has been received from them.
My wife was contacted over phone by Jukaso Sales Team sometime in Septemeber 2015. By offering few goodies like Fully paid trip to Dubai, upgradation of free stay etc, we were trapped to sign and pay membership fee on 19 September 2015.
We were told that within one month we would receive the offers and kit from the company. But I did receive the kit only on 4 November 2015, that too after making many calls to the Sales agent as well as on the toll free number provided at your website. The kit only has a certificate stating that I am a member and a card to carry when I am visiting a property.
The offers and terms and condition etc were missing. We again contacted the Customer Care, which promised to resolve the matter within 72 hrs but of no avail.
I feel that there is absolutely no coordination among Sales, Marketing and Back office teams and I rather feel cheated, therefore, I request them to cancel the Membership and refund full amount paid by me, however no response has been received from them.
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+91 89 1305 0100 [Jukasotel]
+91 54 2240 6667 [Varanasi]
+41 338 221 543 [Hotel Gasthof Schonegg]
I.T. Composite Towers, Plot No. 1, I.D.C., Mehrauli Road, Gurgaon, Haryana, India - 122001
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