Justlikenew Technologies [JLNTPL] — Gave a working phone with a broken display and they returned it with a broken phone with a working display

Address:	Hyderabad, Andhra Pradesh
Website:	justlikenew.in

An experience that started out good turned out to be a nightmare.

I gave my phone for a display replacement on 18th April as the gorilla glass had cracked. Like promised they brought my phone back on 21st April. But before paying the mandatory Rs 300 for delivery of the phone, I just felt like opening the box in front of the delivery boy(the phone was covered in a bubble wrap and put in a box) to confirm the fix. Once I turned the phone ON I realized that the display was a sub standard display and it washed out and badly tinted. I packed the phone as is right in front of the delivery guy and gave it back to him, who refusing to accept the phone. The delivery boy insisted that I log a warranty claim rather that returning. I refused and finally he took it back. After that I did not hear an update for a week even though I called up the customer care number multiple times. They would just say that they will call and update me in few hour (which never happened).

On 28th April I sent an e-mail to the customer center email id. They replied saying they will escalate the issue. On 8th may I get a call from a technician saying the motherboard is not working and they need time to fix. Later he told that he will replace the motherboard free of cost (On a later date he told me that the motherboard malfunctioned because of the their fault). I accepted it considering that they are replacing it free of cost.

On 10th May I got my phone back. The phone turned on fine and the display looked OK. The calls were going through. Once I started using the phone as my Primary device again I started seeing issue with the phone. First I noticed that the proximity sensor was not working. Later I realized that all the sensors (Proximity, Gyroscope, accelerator, rotational sensor) were not working (except cameras). I called up the Customer Care asking what should be done. They directed me to go to the service center. Just to be double sure (because I never got a satisfactory answer or update from the call center) I sent a mail to their email id asking the same. And I got the following reply:

"The issues which you are reporting could be due to many other reasons and primary being the charging. As the devices become more fragile, over Charging or voltage fluctuation would be the primary reason to face such issues. Also, if you could remember or check the Pre repair report, your device has been mostly damaged at the top part, it is also one of the reasons for issues with sensors.
We are sorry, we cannot consider this under warranty. If you are raising a new repair request, we would be glad to help you."

There were few notable things in the mail that I noticed. They did not mention anything about the motherboard being replaced. Along with it, they never sent me a Pre-repair report as they had claimed. So, I sent a reply detailing the timeline and reminded them that they had changed the mother board and asked them to confirm if the motherboard was changed?

They later replied to me asking me to bring the phone to their service center so that they could take a look. I later asked them to come and collect the phone even though it cost me an extra Rs 300. On 23rd May they raised a Warranty Ticket and on 24th they collected the phone.

On 25th May (the day on which I'm writing the review) I get a call from the technician saying that they wont take any responsibility for the faulty motherboard.

I'm currently awaiting the final decision from the company's side.

I can tell anyone trying to use JustLikeNew, its not worth using the service. They don't handle the phone carefully and later put the blame on the customer for any issues from their side.