[Resolved] JustRechargeIt — Claim balance deduction but mobile not recharge

as3049135

from Haridwar, Uttarakhand

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi My name is Ashish Mohan .As I already discuss to you with the order number MN[protected] shows successful recharged. But still I am not getting my recharge at my number. I already sent you mail behalf of this recharge But your team reply me as shown below.be confirm me either my number is recharge or not because my lots of work pending due to your mistake. I am unable to understand to this that when my a/c had been debited then why number is not recharge. I sent you two mail regarding this .If your team is not working properly reply me .I can choose another way for this claim amt. Reply me either call me or mail me .I mention my number .And I give you screen short which is generated by your paying (www.justrechargeit.com)site . Thanks & Regards, Amit [protected]

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Complaint marked as Resolved

Verified Support

Oct 15, 2014

JustRechargeIt Customer Care's response Dear Ashish,

Thank you for contacting JustRechargeIt.com

Your Recharge is Successful!!!

As per our record you have got the successful Top-up as given below.

Mobile/DTH/Data Card Number : [protected]
Service Name : Mobile
Service Provider Name : BSNL
Location Name : Uttar Pradesh (East)
Order Number : MN[protected]
Customer : karan
Transaction Amount : 251.00

In order to know what plans and benefits you have received for the above mentioned transaction, please contact your respective service provider on the customer support lines for details. Please provide this operator transaction id for reference:: [protected].

In case if you have not received the recharge kindly provide us the mail confirmation from service provider stating there is no recharge on mobile number [protected] for Rs.251.00 on Aug 28 2014.

If you require any further assistance, please Contact Us or visit our HelpDesk section. We appreciate the opportunity to assist you.

Warm Regards
Customer Support Team
JustRechargeIt.com