Kaff Appliances India — Faulty kitchen chimney base mx 60

Address:	Valsad, Gujarat, 396195
Website:	www.kaff.in

I purchased and installed a kitchen chimney from agency, Nazrana, Vapi, model no Base MX 60 on 23.07.2015.

The Chimney stopped functioning on 07th April 2016 and I lodged a complaint with KAFF CC on toll free number[protected] and[protected] on 08.04.2016, complaint number: AT0033.

I had been following with KAFF for attending to the complaint as I had been facing problem with kitchen fumes daily. But neither the personnel nor your staff called to enquire about the problem,

Finally in the 1st week of June a personnel came and diagnosed the problem as Motor burned out and need to be replaced then after again following up with service personnel for long time finally motor was replaced. But the problem still persisted and personnel informed that capacitor need replacement but after that statement neither the personnel nor company staff called detailing the current status nor the concerned personnel nor seller agency is attending to my calls. In the mean time without closing the earlier complaint no AT0033 the toll free customer care had assigned a new complaint number: HR1636.

I am totally fed up with KAFF. The product is under 5 years warranty (Copy of warranty card attached) and I am stuck with not sight of any immediate relief.

I had contacted many personnel’s from KAFF and Dealer from where I had purchased the equipment in due course for solving the problem but are not answering my calls lately.

Request you to please take up the matter with the company.