| Address: | Bangalore, Karnataka, 560103 |
We purchased a Kaff Lumix 90 chimney from a Kaff authorized dealer in Bangalore and it was installed on Oct 4, 2015. On Oct 31, 2015, the chimney stopped working.
Called the Bangalore customer care number [protected] (the number is answered by Nandish, Bangalore Manager) on the same day but they refused to consider the complaint as it was a Saturday. On Monday, Nov 2, the complaint was taken and number given was BAN 309. But, no action was taken on this. On Nov 3rd, I got another complaint number CC 169 on calling the Gurgaon office.
On the next day, Nov 4, the technician Naveen (mobile number [protected]) visited and said that the PCB board in the chimney needs to replaced and this would take about 4-5 days. After this, they did not bother to get back.
On Nov 13, I called Nandish and he said that the part has just arrived and will be fixed on the next day. On Nov 14th, again Nandish said that the technician Naveen will visit our premises. But, on calling Naveen, he said that he was not given the spare part for our complaint, but for other complaints. This has been going on for 1 week now. Nandish and Naveen keep giving contradicting statements. Finally, after repeated calls, on Nov 18th, Naveen got the spare part but it was a faulty piece. He said he will get another spare part from Nandish and come back. But, he did not turn up again.
On Nov 20th, Nandish informs that the whole lot of PCB boards received are all faulty. And so, our chimney will be repaired next week, when they receive the next lot of spare parts.
First of all, it is strange that the chimney stopped functioning within a month. Secondly, the after sales service of Kaff is pathetic. We have to call at least 10-15 times before Nandish answers the phone. It is now 3 weeks since we have lodged the complaint and are suffering for purchasing Kaff chimney. On calling the toll free customer care number, I am always assured that the matter would be taken up on priority. However, no action has been taken. Thirdly, seems all chimneys of Kaff in Bangalore require replacement of PCB boards and Kaff produces faulty pieces of the spare parts.
PLEASE FOLKS, DO NOT BUY KAFF APPLIANCES. ELSE, YOU TOO WILL HAVE TO SUFFER LIKE US AFTER PAYING IN THOUSANDS FOR THEIR USELESS ITEMS.
PLEASE KAFF, STOP PRODUCING AND SELLING YOUR APPLIANCES. SEEMS YOU DO NOT HAVE THE BASICS RIGHT YET. RETURN THE FULL COST AND TAKE BACK YOUR CHIMNEY. Was this information helpful? | 
