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Kakatiya University — Tatkal convocation certificate not yet received

I've applied for a B.Com Degree convocation certificate through online tatkal service (10 days) on 9th May, 2021 as I need to send this certificate for evaluation.
But, it's been more than a month and I haven't received the certificate yet!

Degree sought : B.Com Degree convocation certificate;
Reference ID: DC00018591
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