Today I have taken a service for haircut, global colour and highlights with olaplex treatment as well as membership at Kapils - Kandivali East, Thakur complex branch. I am a regular customer and this is the first time that I am unhappy with the service.
I had asked for grey blending as I want to stop colouring in the future. After discussion with the colourist, it was suggested to go for highlights as well as global hair colour. I trusted that the team knew what they were doing and I accepted this very expensive procedure costing Rs. 9469 after membership discount. Infact, I had taken the appointment over the phone one day before after informing them that I wanted to do grey blending.
The colourist proceeded with highlights first followed by global colour. The end result was that all my hair has the same tone of global colour and no highlights whatsoever. The entire procedure was completed in 6 hours between 1 pm to 7 pm. It was a waste of my time and I have put my hair through unnecessary chemicals without the expected result. I was in a hurry for a family get together so I did not really give a feedback then in front of other customers. You may check the facts with the team. Attached are the front and back pictures of my hair and the payment details. I demand a full refund for this process plus compensation for waste of my time and putting my hair through unnecessary chemicals and colour. Was this information helpful? | 
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