Karbonn — Mobile handset in service center from last more than three months

Address:	New Delhi, Delhi, 122006
Website:	karbonn

As per ur reply below where is the exact resolution date From:"bhat rakesh" Date:Sun, Oct 4, 2015 at 17:13 Subject:Re: RE: RE: karbonn mobile in [protected] STILL NO ACTION FROM YOUR END From:"Anand Kumar" Date:Sat, Sep 26, 2015 at 11:28 Subject:RE: RE: karbonn mobile in [protected] Dear Customer, We acknowledge the receipt of your E-mail. With reference to your complaint, we would like to inform you that the complaint is under process and we are in continuous follow up with the concerned team. We will get back to you with the exact resolution date as early as possible. We understand your grievance and deeply regret your inconvenience. For any assistance, please feel free to call us at [protected], our Customer Care number from Monday to Saturday (10am to 7PM). Thanks & Regards, Anand Kumar Karbonn-Customer Support cid:image002.[protected]@01CF2CBC.9F43D3D0 From: bhat rakesh [mailto:[protected]@yahoo.com] Sent: Friday, September 25, 2015 9:44 PM To: Anand Kumar Subject: Re: RE: karbonn mobile in Service center from 42 days Please see the attached file for ur reference Let me make it clear that I dont require any update, but now I need my phone back without any delay because it is 44th day today & which you have wasted from 164days left from warrenty period. Take some countermeasure so that people like me will not suffer due to this problem in future. I need some action not fake commitments from your side, because karbonn is not a mobile shop but a Company. From:"Anand Kumar" Date:Fri, Sep 25, 2015 at 11:02 Subject:RE: karbonn mobile in Service center from 42 days Dear Customer, We acknowledge the receipt of your E-mail. With reference to your mail, we would like to request you that please send us Computerized Job sheet or IMEI details of the handset so, we could check the handset complaint details and update you the exact status. For any assistance, please feel free to call us at [protected], our Customer Care number from Monday to Saturday (10am to 7PM). Thanks & Regards, Anand Kumar Karbonn-Customer Support cid:image002.[protected]@01CF2CBC.9F43D3D0 From: bhat rakesh [mailto:[protected]@yahoo.com] Sent: Wednesday, September 23, 2015 11:20 PM To: [protected]@karbonnmobiles.com Cc: [protected]@yahoo com Subject: karbonn mobile in Service center from 42 days Dear sir/madam, I purchased karbonn titanium octane plus handset in feb2015. It was working fine, it started giving problem of not charging properly and after that Mic not working in august 1st week and finally full battery discharge in just three to five minutes while playing video. I deposited handset in gurgaon service center near bus stand for repair, they told me that it will take 10 to 15 days. They also told me that they will call me itself, I was waiting for the call but I didn't receive any call from them. I myself made a call to the service center number on 1st of September they didn't answer the phone, next day I went to service center they told me that it will take 5 to 10 days more but in the evening I lodged a complaint & the number is 275265. After one week I got same response as I was waiting for the call from karbonn but I myself had to call to karbonn customer care, because karbonn is not suffering it is me who is suffering, still saying it will take 10 days more. Today also I made a Call to the customer care and I got the same response still saying it will take 10 days more. At last I am very upset that is why I lodged a complaint in consumer forum also. I have kept all the recordings of the conversations between me & the karbonn customer care for future reference. Still I politely request you to please provide my handset back after repairing or replacing with new one or my money back, because I am facing lot of problems due to this, not able to access my mail and other things. And also I had to purchase a 2nd hand set for about RS.2500, because it is about 42 days back when I submitted my phone in service center for repair. I am still waiting for some positive response from your end ASAP. THANKS RAKESH [protected]