Karbonn Mobiles — karbonn Mobile not serviced for more than 39days and poor response from Karbonn

Address:

Chennai, Tamil Nadu

Dear Sir, I am P. Saravanan, chennai . I purchased mobile from poorvika mobiles, karbonn S1 titanium. Invoice dated 22/9/2013, IMEI [protected], invoice no: - 009216 and it in under warranty. on 1/ june/2014 I had a issue of touch is not responsive and I given to service on 5/june/2014 to job sheet id:-0614pmw74094. M/s. PMW cares, door no:- 8/2 first floor, bharathi nagar, 2nd street, No 32A, north usman road, tnagar, Chennai. They conveyed me that within 15 days it will get rectified and returned so I contacted[protected]M/s. PMW cares on18/June/2014 and they are saying it will take another 15days which is not at all acceptable and poor response from the customer service persons, and not a proper answer I am getting from that person. To motivate the Indian product we are purchasing but this kind of service centres due to poor service and response they are forcing us to go for other products. Outcome:- 1.) I need the mobile on time after service (with in 15days from the date of service call booking). 2.) If it is extended to 30days I need the warranty extension period. 3.) Poor response from your authorize service centre and there behaviour is not good by M/s. PMW cares. 4.) Demotivating the customers to purchase the Karbonn mobiles Need a immediate reply on the above said issue and action on the M/s. PMW cares. 39days crossed still i am receiving the mobile and poor response from M/s. Karbonn and m/s. PMW cares. Regards, P. Saravanan [protected]