[Resolved]  Karbonn Mobiles — Service Center Fraud

Address:

Raigad, Maharashtra

I purchased Karbonn A12 model 8 months back. The phone used to hang sometimes so I took the phone at nearest Service centre at " MUNCIPAL SHOPPING COMPLEX, SHOP NO.112, 1ST FLOOR, PANVEL, RAIGAD - 410206". Please find below summary of the PATHETIC SERVICES I RECEIVED FROM THEM: 1. I gave them my Original BIll and White color handset to resolve the issue.People from service centre misplaced my original bill and gave a duplicate bill to me and stated that the phone will be replaced completely so they have sent it to their main office in delhi and I will receive a new handset very shortly. 2. THIS VERY SHORTLY PERIOD WAS OF ALMOST 3 MONTHS WHICH ENDED WITH A REPLACEMENT GIVEN BY THEM WHICH WAS A BLACK COLOR USED HANDSET WITHOUT BATTERY. I WAS ASKED AGAIN TO VISIT THE CENTER TWICE TO GET THE BATTERY. FINALLY, WHEN I GOT THE BATTERY IT WASN'T CHARGED AND I WAS TOLD TO CHARGE IT AND USE IT. WHEN I GOT HOME AND I TRIED USING THE PHONE, IT WAS NOT GETTING NETWORD AFTER INSERTING THE SIM CARD. I THEN TRIED TO GET THE MOBILE REPAIRED THRU OUTSIDE RETAILERS DUE TO POOR SERVICE PROVIDED BY PANVEL SERVICE CENTER PEOPLE. 3. THE BIGGEST SHOCK WAS TO KNOW THAT THE PHONE GIVEN TO ME WAS THERE WAS NO "NETWORK STRIP" INSIDE THE PHONE SO THE PHONE WAS JUST A TOY GIVEN TO ME AND MY BRAND NEW PHONE WAS TAKEN RATHER STOLEN BY THE GALLERY PEOPLE. AGAIN I GAVE THEM MY PHONE TO REPAIR AND THIS TIME THEY RETURNED ME THE PHONE AFTER A MONTHS TIME WITH CORRUPTED MOTHERBOARD DUE TO WHICH THE PHONE IS NOT EVEN TURNING ONE. WHAT SHUD I DO????