Karnataka State Road Transport Corporation [Ksrtc] — Bed bugs on Volvo club class bus

Subject: Urgent: Complaint Regarding Unpleasant Journey - Bus KA22F2221, PNR: T98638367

Dear depot manager / charge man

My name is Venkatesh Kulkarni and I am writing to express my dissatisfaction with the recent KSRTC bus journey I undertook from Dharwad to Bangalore on January 15, 2024.

The journey was on Bus No: KA22F2221, PNR: T98638367, scheduled to depart at 22:15. Unfortunately, the experience was far from satisfactory. The bus was plagued with issues such as an overwhelming bad smell and a severe bed bug infestation. Despite bringing these concerns to the attention of both the driver and conductor, they seemed helpless and unable to address the situation.

In my attempt to seek a resolution, I spoke with Charge Man Dandekar and the depot manager. However, the responses received were not adequate. The staff claimed that the bus had been cleaned, but upon further inspection, I discovered significant dust accumulation and a continued presence of bed bugs.

This experience has been both inconvenient and uncomfortable, and I believe it is crucial to address these issues promptly to ensure the well-being and satisfaction of passengers. I kindly request your urgent intervention in investigating and rectifying the conditions on Bus KA22F2221.

Please find attached relevant details such as my ticket (PNR: T[protected] and any additional information that might assist in resolving this matter promptly.

I appreciate your prompt attention to this issue and look forward to a swift and satisfactory resolution.

Thank you.

Sincerely,
Venkatesh Kulkarni