Karnataka State Road Transport Corporation [KSRTC] — Driver misbehave and refund

Address:	Bangalore, Karnataka
Website:	www.ksrtc.in

I along with my mother (60 yrs old) traveled from mysuru to bengaluru in

Ksrtc volvo (Bus # ka-09 f-3319) at 18:10 hours which was scheduled

To arrive at bengaluru at 21:10 hours. However the ksrtc driver cheated us

As follows,

1. I booked the ticket online from mysuru to yellanhanka, upannagar paying

609/- inr. However the driver charged additional 60/- inr from majestic to

Yellanhanka (I got down at amruthalli) in spite of my showing the ticket with source & destination. He was very arrogant and refused to refund.

I have taken photo of the bus number plate and i have the additional

Receipt (Of 60 inr charged) along with the original e-ticket.

2. The bus arrived at majestic bus stand at 22:45 hours and the driver

Waited there to fill additional passengers for another 30 mins. Remember

The bus was already late by 4 hours and still the driver was hanging along

With his colleagues.

3. The driver took a narrow route on the way from satellite town to majestic and the bus hit a pole damaging right

Hand top side of the bus. The electric board above the driver is damaged.

4. My mother is 60 years old and having health problems. The driver took

Over 5 hours to reach the destination. I had to take my mother home alone on the streets at 11:25 pm.

Is this the way ksrtc treats passengers? I need 60/- inr refund which the driver charged while i booked the ticket from mysuru to yelanhanka, upanagar, bus stand.