Karnataka State Road Transport Corporation [Ksrtc] — Urgent Complaint - Physical and Verbal Abuse by Bus Conductor

I am writing to bring to your attention a distressing incident that occurred during a recent bus journey from Bangalore to Anantapur today. My family and I, comprising three adults and one child, were traveling, and unfortunately, a misunderstanding arose concerning the issuance of tickets for the journey. My illiterate grandmother took the tickets and there was huge crowd out there and the rest were standing in the front side.

When the bus stopped for a break, mostly people got down so I could approach to my grandmother to ask and upon realizing that the ticket for the child had not been issued, I intended to rectify the situation by approaching the conductor. However, before I could do so, officials boarded the bus for a routine check. When questioned about the number of tickets purchased, we transparently stated that three tickets had been acquired. Consequently, we were informed of a fine that needed to be paid for the missing ticket, and we promptly complied. I have attached the receipt for the fine payment for your reference.

Regrettably, the situation took an unexpected turn when the conductor, after receiving the fine, verbally, mentally, and physically abused my uncle. This incident occurred without any provocation, and the conductor resorted to brutal behavior. The entire episode was recorded, and I have attached the video footage to this complaint.

To compound matters, the conductor took a picture of my Aadhar card, I am also worried about the potential misuse of my personal information, including my name, address, and phone number.

I am reaching out to you with a formal complaint, urging you to investigate this matter promptly and take the necessary actions against the conductor involved. All the necessary videos and photos are being attached along with it. Such behavior is unacceptable and goes against the principles of customer service and basic human decency. Passengers should not be subjected to physical abuse, especially after complying with the prescribed penalties.

I kindly request your immediate attention to this matter and appreciate your efforts in addressing and resolving the issue. Please keep me informed about any actions taken in response to this complaint.

Thank you for your prompt attention to this serious matter.